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What about charging?

Does your smart come with a charging cable?

Yes, and our integrated charging ecosystem allows you to effortlessly charge at home or on your trip. A Type 2, Mode 3 charging cable comes standard with the vehicle. Find out more about charging here.

How long does it take to charge your smart ?

For DC journey charging, the charging time from 10-80% is less than 30 mins in optimum conditions on a charger with maximium power of 150kW. On a home wallbox of 7.4kW, charging from 10-80% takes less than 7 hours. For the lines with 22kW onboard charger, charging rates are also possible on an appropriate AC charger giving a 10-80% charging time of less than 3 hours.

More information can be found on this page.

smart ID

What is the smart ID? What advantages does it offer me?

Your smart ID is the central login ID that is required for all interactions with smart. In the future the vehicle will be linked to the smart ID, as well as the mobile app. More information can be found here.

How do I create a smart account? What is the process?

Only a few details are required to set it up. The smart account creation process consists of three main steps:

  1. Access account creation form on the smart Hello App.
  2. Fill-out registration form including title, first name, last name, e-mail and agree to Privacy Statement and smart ID Terms of Use by submitting the registration button.
  3. Once you receive the confirmation mail, it is important that you verify e-mail address by clicking respective button.

Can I reset my smart ID password?

You can reset your password through the smart Hello App.

How can I change my details submitted for the smart ID creation?

You can reset your details through the smart Hello App."

Can I reactivate my deleted smart ID account?

After the deletion, your smart ID account can no longer be reactivated. You will lose all data associated with the account.

How can I delete my smart ID account?

You can delete your smart ID account through the smart Hello App.